FAQ's
See below the answers to the most common questions we receive.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does delivery take?
Most orders are delivered within 2–5 business days for metro areas and up to 7 days for regional locations.
Do you offer free shipping?
We offer free shipping on orders over $100. Standard shipping fees apply to orders below this amount.
Important Shipping Disclaimer:
Some items are large and require additional pricing for shipping. We reserve the right to contact you after payment if additional shipping fees are necessary. Please reach out prior to purchase if you believe your order may fall into this category. Explore our shipping policy for more info.
What is your return policy?
If your item is faulty, we will provide a replacement at no additional cost.
If your order is not working as expected or arrives damaged during delivery, please contact our support team. We will assess the issue on a case-by-case basis and organise a replacement where appropriate.
Please note that the purchaser is responsible for covering the cost of return shipping. If you believe your item requires return or replacement, contact our team at store@officetechsupply.com.au and we’ll look into it for you.
Orders
Below are some of are common questions about orders
How can I track my order?
Once your order is dispatched, you’ll receive an email with a tracking link to monitor your delivery status.
Can I cancel or change my order after it’s placed?
Yes, you can cancel or amend your order within 24 hours of placing it. After this period, the order may already be processed for shipping.
Do you offer bulk order discounts?
Yes, we provide discounted pricing for bulk orders. Contact our sales team for a customised quote.
What should I do if I didn’t receive my order?
If your order hasn’t arrived within the estimated timeframe, contact our support team with your order number, and we’ll investigate promptly.
Products
Below are some common questions about our products
Do you offer warranty coverage for your products?
Yes, all of our products come with a standard manufacturer’s warranty.
Are your ink and toner cartridges genuine?
We offer both genuine cartridges from trusted brands and compatible options that are rigorously tested for quality and performance.
What types of printers do you offer?
We supply a wide range of A4 and A3 printers, including multifunction printers, wireless models, and high-capacity options for large offices.