Shipping policy
At Office Tech Supply (OTS), we aim to provide fast and reliable shipping to ensure you receive your office technology supplies in a timely manner. Please review our shipping policy below.
Order Processing & Delivery
Once we receive your order, we typically process and ship it within 2–5 business days, depending on product availability. Shipping times may vary based on demand and location. Expect an email to let you know your order is on the way!
Domestic Shipping Rates and Estimates
We offer both standard and express shipping options. Pricing is based on order value and speed of delivery:
| Shipping Option | Estimated Delivery Time | Price |
|---|---|---|
| Standard | 2 to 8 business days | $10.00 (orders under $100) |
| Standard | 2 to 8 business days | Free (orders $100 and over) |
| Express | 1 to 4 business days | $15.00 |
Refunds, Returns, and Exchanges
If your item is faulty, we will provide a replacement at no additional cost.
If your order is not working as expected or arrives damaged during delivery, please contact our support team. We will assess the issue on a case-by-case basis and organise a replacement where appropriate.
Please note that the purchaser is responsible for covering the cost of return shipping. If you believe your item requires return or replacement, contact our team at store@officetechsupply.com.au and we’ll look into it for you.